Customer Services
The main aim of the Level 2 Diploma in Customer Service is to enable Learners to gain the necessary skills and knowledge in order to provide Customer Service and to gain employment in the Customer Service Industry.
The qualification is suitable for Learners aged 16 and over and is designed to provide occupational competence at Level 2. It also provides a sound platform into further learning at Level 3.
Mandatory Units:
Deliver Customer Service
Understand Customers
Principles of Customer Service
Understand Employer Organisations
Manage Personal Personal Performance and Development
Please click here to see a full description of this qualifications and all the optional units available.
GCSE English and Maths A to C grade,
or Functional Skills:
English Reading – L1 and L2
English Writing – L1 and L2
English Speaking and Listening – L1 and L2
English FS Certificate – L1 and L2
Maths – L1 and L2
ITEC Level 3 Diploma in Customer Service
The Level 3 Diploma in Customer Service is a vocational qualification regulated by Ofqual within the Qualifications and Credit Framework. It focuses on a range of practical skills and underpinning knowledge required in the delivery of Customer Service across a range of vocational areas. The qualification is designed to provide a sound platform onto further learning or training.
Mandatory Units:
Organise and Deliver Customer Service
Understand the Customer Service Environment
Understand Customers and Customer Retention
Resolve Customers’ Problems
Principles of Business
Manage Personal and Professional Development
Please click here to see a full description of this qualifications and all the optional units available.
GCSE English and Maths A to C grade,
or Functional Skills:
English Reading L2
English Writing L2
English Speaking and Listening L2
English FS Certificate L2
Maths L2