Customer Services

 ITEC Level 2 Diploma in Customer Service

The main aim of the Level 2 Diploma in Customer Service is to enable Learners to gain the necessary skills and knowledge in order to provide Customer Service and to gain employment in the Customer Service Industry.
The qualification is suitable for Learners aged 16 and over and is designed to provide occupational competence at Level 2. It also provides a sound platform into further learning at Level 3.

Mandatory Units:

  • Deliver Customer Service
  • Understand Customers
  • Principles of Customer Service
  • Understand Employer Organisations
  • Manage Personal Personal Performance and Development
Please click here to see a full description of this qualifications and all the optional units available.

GCSE English and Maths A to C grade,
or Functional Skills:

  • English Reading – L1 and L2
  • English Writing – L1 and L2
  • English Speaking and Listening – L1 and L2
  • English FS Certificate – L1 and L2
  • Maths – L1 and L2

ITEC Level 3 Diploma in Customer Service

The Level 3 Diploma in Customer Service is a vocational qualification regulated by Ofqual within the Qualifications and Credit Framework. It focuses on a range of practical skills and underpinning knowledge required in the delivery of Customer Service across a range of vocational areas. The qualification is designed to provide a sound platform onto further learning or training.

Mandatory Units:

  • Organise and Deliver Customer Service
  • Understand the Customer Service Environment
  • Understand Customers and Customer Retention
  • Resolve Customers’ Problems
  • Principles of Business
  • Manage Personal and Professional Development
Please click here to see a full description of this qualifications and all the optional units available.

GCSE English and Maths A to C grade,
or Functional Skills:

  • English Reading L2
  • English Writing L2
  • English Speaking and Listening L2
  • English FS Certificate L2
  • Maths  L2